PRIVACY POLICY

 

Coach: Carter Cook

Business: Wavesandwheelz

Location: Coolangatta 

 

1. Introduction

This Privacy Policy outlines how Surf & Skate Coaching collects, uses, and protects personal information provided by clients and participants.

By engaging in coaching services, you agree to the collection and use of your information in accordance with this policy.

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2. Information We Collect

We may collect personal information including:

    •    Full name

    •    Phone number

    •    Email address

    •    Age (for junior participants)

    •    Emergency contact details

    •    Medical information relevant to participation

    •    Photos or videos taken during coaching sessions

 

This information may be collected through:

    •    Booking forms

    •    Waiver forms

    •    Direct communication (message, email, phone)

    •    Social media platforms

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3. How We Use Your Information

Personal information is collected to:

    •    Organise and manage coaching sessions

    •    Communicate with participants or parents/guardians

    •    Ensure participant safety during sessions

    •    Contact emergency contacts if required

    •    Provide coaching feedback (including video analysis)

    •    Promote coaching services through photos or videos (unless consent is withdrawn)

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4. Storage and Protection of Information

Surf & Skate Coaching takes reasonable steps to protect personal information from misuse, loss, or unauthorised access.

Information may be stored through:

    •    Secure digital files

    •    Password-protected devices

    •    Online form platforms or booking systems

Personal information will only be kept for as long as necessary to provide coaching services.

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5. Sharing of Information

Personal information will not be sold or shared with third parties except where necessary, such as:

    •    Emergency services in the case of injury or emergency

    •    When required by Australian law

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6. Access to Your Information

Participants or parents/guardians may request access to their personal information or request corrections at any time by contacting the coach.

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7. Photography and Media

Photos and videos may be taken during coaching sessions for:

    •    Coaching analysis

    •    Promotional content

    •    Social media